Objective:
The Administrative Assistant is expected to perform a variety of clerical and administrative duties.  Including answering the phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks, in order to provide the highest quality service to clients.
 
Primary Responsibilities:

• Reflect the core values of Fortress Home Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
• Handle office responsibilities
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Field new client inquiries over the phone in a knowledgeable manner and schedule service calls
• Maintain existing Care Professionals in software system
• Assist Scheduling team with Client and Care Professional schedules.  
• Enter and maintain accurate client and Care Professional's records in software
• Communicate client and Care Professional concerns or problems with owner or other staff members as appropriate
• Maintain regular attendance at the office to execute job responsibilities
• Assist with the filing of Long Term Care Insurance claims
• Demonstrate open and effective communication with owner, colleagues and Care Professionals

 Secondary Responsibilities:

• Field employment inquiries from prospective Care Professionals and arrange for application process as needed
• Participate in Care Professional meetings
• Perform any and all other functions and responsibilities deemed necessary

 Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by Fortress Home Care, LLC (d.b.a. an independently owned and operated Home Instead franchise)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Knowledge of the senior care industry
• Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Ability to organize and prioritize daily, monthly and yearly work
• Ability to establish good working relationships with management, colleagues, franchise owners and their staff
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word, and Excel
• Ability to work evenings or weekends as required
• Ability to perform duties in a professional office setting