Job Openings >> Weekend Service Coordinator
Weekend Service Coordinator
This opening is closed and is no longer accepting applications
Description
Objective:

The Weekend Service Coordinator is expected to perform a variety of on-call duties two weekends per month and occasional holidays. The Service Coordinator is expected to work closely with the administrative staff in order to provide the highest quality service to clients. This job can primarily be performed from home. Resume submission required.

Compensation: Minimum of $150/ weekend on call, Friday 5pm through Monday 7:30am

Primary Responsibilities :
  • Reflect the core values of Fortress Home Care, LLC (d.b.a. an independently owned and operated Home Instead franchise).
  • Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
  • Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.
  • Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
  • Fill all Client shifts following designated office scheduling processes.
  • Communicate changes in Client Shifts to the Client(s) and Care Pros.
  • Contact backup person when questions arise about clients or Care Pros that require input
  • Fill in on assignments that come open until a replacement Care Pros is found
  • Communicate client and Care Pros concerns or problems with owner or designated key player.
  • Monitor and log both client and Care Pros activity and follow up on Care Pros assignments and client service in the operating system.
  • Field new client & Care Pro inquiries over the phone in a knowledgeable manner and schedule care consultations
  • Create a log of the activities of your shift and communicate that to the designate key player(s).
  • Return resources to the office following your shift.
  • Demonstrate open and effective communication with owner, colleagues and Care Pro
  • Ensure Home Instead standards are met and upheld
Secondary Responsibilities:
  • Perform any and all other functions deemed necessary

Education/Experience Requirements :
  • High school graduation or the equivalent
  • One year of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license
Knowledge, Skills and Abilities:
  • Must have an understanding of and uphold the policies and procedures established by Fortress Home Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must have knowledge of the senior care industry
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Must have the ability to organize and prioritize daily, monthly and yearly work
  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must be able to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Must be able to work evenings or weekends as required
  • Must be able to perform duties in a professional office setting
Position Information
Title:
Weekend Service Coordinator
ID:
1018
Department:
Client Services

Please note that this is the job board for the franchise office located at 1010 Slide Rd., Lubbock, TX 79416. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 806.281.4663.

This opening is closed and is no longer accepting applications
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